Walk-Up Facilities & Outdoor Activity Areas
Walk-up facilities are pedestrian services located on a building wall such as ATMs or restaurant service windows. Outdoor activity areas are areas on a lot that serve customers of commercial uses in space outside the building.
Building Permits are required for most walk-up facilities and outdoor activity areas (in those zoning districts that regulate outdoor activities as a distinct land use, see Understanding What's Allowed below). Outdoor activities do not require a Building Permit in zoning districts which do not separately regulate them and would be considered accessory uses to the associated commercial use. Depending on the scope of work and zoning district of your property your project may be approvable over-the-counter (OTC), or it may require Neighborhood Notification and several accompanying Pre-Application steps. In certain instances a Conditional Use Authorization (CU) may also be required.
Read the FAQ.
If your walk-up facility project is part of a new restaurant, please see our Restaurants permitting page.
It is recommended to visit or call Planning staff at the Planning Information Center (PIC) early in the planning of your project. The PIC is at 1660 Mission Street, 1st floor and may also be reached by phone at (415) 558-6377 or via email at firstname.lastname@example.org.
We also recommend you contact the Department of Building Inspection (DBI) to confirm their requirements before submitting your Building Permit Application. They can be reached at (415) 558-6088, or at 1660 Mission Street 1st floor
Understanding What's Allowed
Walk-up facilities and outdoor activity areas are regulated by the San Francisco Planning Code. To maintain the character and purpose of distinct areas in San Francisco, the City's geography has been divided into distinct zoning use districts (view these zoning use districts on the San Francisco Zoning Map and Section 201 of the Planning Code). For each activity or use of land in any given zoning district, the Code states if that activity or use is either: Permitted; Conditional; or Not Permitted. Therefore knowing the zoning district of your property will help you identify what specific limits may apply to your project and which application materials you will need to submit.
You can find the zoning use district and height limits of your property on the Find My Zoning page, or directly from our San Francisco Property Information Map by entering your address or Assessor's Lot and Block number and click the "Zoning" tab.
Other Things To Consider
In addition to the zoning district and land use regulations in the San Francisco Planning Code, your application will also be reviewed under provisions in all of San Francisco's Municipal Codes, the San Francisco General Plan, and Department policies based on a number of criteria (e.g. the historical significance of your property, the environmental impact of your project, or other regulations).
Here are the most common regulations you will need to consider:
Pre-Application Process & Neighborhood Notification requirements
Many walk-up facilities and outdoor activity areas require Neighborhood Notification, a process where the Planning Department mails a notice alerting neighbors and neighborhood groups in the vicinity of your proposed project and they are given a period of 30 days to respond with concerns or to request a Discretionary Review (DR). This includes projects in Neighborhood Commercial (NC), Eastern Neighborhood (EN), and Western SoMa zoning districts, where Section 312 of the Planning Code states that commercial projects in these zoning districts require Neighborhood Notification. Depending on the scope of your project, you may also need to provide a "Pre-Application Notice" to nearby neighbors, and/or you may need to hold a "Pre-Application Meeting." The triggers for the Pre-Application Process are explained in the Pre-Application Information Packet.
Please note: Neighborhood Notification is not required for walk-up facilities and outdoor activity areas in the Chinatown Mixed Use zoning district.
Walk-up facilities and outdoor activity areas in Neighborhood Commercial (NC), Eastern Neighborhood (EN), Western SoMa, and Chinatown Mixed Use zoning districts
Walk-up facilities and outdoor activity areas are identified in the San Francisco Planning Code as distinct land uses that require distinct regulations in these zoning districts. Due to this distinct identification, walk-up facilities are typically permitted in this zone as long as they are recessed at least three feet from the property line, and if not, a Conditional Use Authorization (CU) is required.
Requirements in the Planning Code for outdoor activity areas typically depend on whether the activity is at the front or rear of the property. If the area is contiguous (i.e. sharing a common border with) with the front property line of the associated business, it usually would only require a Building Permit and Neighborhood Notification (unless in Chinatown Mixed Use district where Neighborhood Notification is not required). If located somewhere else on the lot, typically as a rear courtyard, then Conditional Use Authorization (CU) would be required.
Applying for Your Permit & Paying Fees
The following information must be submitted when applying for a Building Permit to construct a walk-up facility or outdoor activity area:
- Construction plans and/or drawings (existing and proposed floor plans are required for change of use projects). See our Plan Submittal Guidelines.
- Neighborhood Notification materials (if required)
- Forms provided in the Pre-Application Packet (if a Pre-Application Meeting is required)
- Forms provided in the Conditional Use Authorization (CU) Application (required only if seeking a Conditional Use Authorization)
Since every project is unique, we have a useful matrix handout, the Permit Application Checklist which explains submittal requirements based on the proposed work as described under "How to Use This Matrix." A checklist of required materials to be submitted with the Building Permit is also included in the Building Permit Application Packet which also describes the Section 312 Neighborhood Notification process.
To submit a permit, prepare the Building Permit Application and bring it along with all necessary plans and materials as described in the Permit Application Checklist and/or Building Application Packet to the Department of Building Inspection (DBI) at 1660 Mission Street. If you are a new user, we recommend you come to the Planning Information Center (PIC) also at 1660 Mission Street before proceeding to DBI.
Permit fees are based on the construction cost of your project. To estimate permit fees, the Planning Department's fee schedule is available online. We also have a fee calculator for Building Permits reviewed by the Planning Department. If you have any questions, please stop by or call the Planning Information Center (PIC) staff at (415) 558-6377. Depending on your location and project type, impact fees may be required for new construction. Contact the PIC to see if these requirements apply to your property. Please note this is for the Planning Department's review fees only. Fees for review by the Building Department are available here. You may also call DBI at 558-6088.
Don't forget: Should the cost of staff time exceed the initial fee you paid, it is possible an additional fee for time and materials may be billed upon completion of the permit review process. Additional fees may also be collected for preparation and recordation of any documents with the San Francisco Assessor-Recorder’s office and for monitoring compliance with any conditions of approval.
Permit Review Process
If you have already visited the Planning Information Center (PIC) at 1660 Mission Street and you are confident you have all the correct materials for your Building Permit Application, your next step is to submit your application materials & fees listed in Applying for My Permit & Paying Fees to the Department of Building Inspection (DBI) at 1660 Mission Street.
After initial screening of your application by DBI, the Planning Department will review the application to confirm it is complete for Planning Department requirements. If information is missing, or if corrections are needed, you will be asked to return with that information. If Neighborhood Notification is not required, planners at the Planning Information Center (PIC) will review the application to determine if it complies with the San Francisco Planning Code (view the code online) and is consistent with our Residential Design Guidelines and the additional regulations detailed above in Understanding What's Allowed. If so, it may be approved over-the-counter. If Neighborhood Notification is required, the application will be taken in and routed to an assigned planner at the Planning Department.
3. Plan Review
Similar to Screening in Step 2, when the Planning Department reviews your application, an assigned planner will determine if the application complies with the San Francisco Planning Code (view the code online) and is consistent with our Residential Design Guidelines and the additional regulations detailed above in Understanding What's Allowed. In addition, according to Planning Code Sections 311/312 Neighborhood Notification procedures, prior to filing any Entitlement Application (this includes but is not limited to Building Permits, Variances, and Conditional Use Authorizations) the project sponsor must conduct a minimum of one Pre-Application Meeting if the proposed scope of work triggers such a meeting. The triggers for the Pre-Application Process are explained in the Pre-Application Information Packet. Once the planner determines that your project is approvable, he or she will initiate the Neighborhood Notification process.
Neighborhood Notification entails mailing an announcement of your project to neighbors and neighborhood groups so that they, or any person, may voice concerns they have over the proposal or so that they may request a Discretionary Review (a hearing seeking denial of the project or changes to the proposal before the San Francisco Planning Commission). The permit is held by Planning for a 30-day period from the date of mailed notification to allow adequate time for public review of the proposal. During the notification period, any person may ask the San Francisco Planning Commission to exercise its power of Discretionary Review over the Building Permit Application.
You will meet with review staff from different departments as directed by DBI, who will check your construction documents to verify the proposed construction will meet the various City Municipal Codes (view all codes online). Staff from the following departments will check a typical Building Permit for new restaurant/food service uses:
- Department of Building Inspection (DBI)
- Department of Public Works (DPW)/Bureau of Streets Management (BSM) (if use of streetspace/sidewalk is needed)
- San Francisco Fire Department (depending on occupancy)
Other agencies may be involved depending on the scope of your project.
When all the reviews are complete, the permit will be issued, and you can begin work. Note, there is a 15-day period after Building Permit issuance in which any party may appeal the permit to the Board of Appeals.
Inspections of permitted work is the responsibility of the Department of Building Inspection. DBI's Inspection Services page explains their inspection function.
Applications & Handouts
Applications Mentioned On This Page